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Additional resources for Conducting the home visit in child protection
Example of a telephone call to arrange an initial visit You: Hello. Could I please speak to X? ] Service user: Who is it? You: My name is Joanna. Is X there? ’] [Do not give more than a first name until you have established who you are speaking to. ] Service user: So what if it is? You: I’m sorry, but I really need to know who I am speaking to before I explain why I am calling. Is that X? Service user: Yeah. [You need to decide how you are going to address them. You will not know if that person would prefer to be addressed formally, or by their first name.
As in this example, it is very helpful at times to use closed statements, but only when working with uncooperative families. 117] at [07/18/16]. Copyright © McGraw-Hill Global Education Holdings, LLC. Not to be redistributed or modified in any w 46 47 room for argument. This does not apply when you are undertaking the investigation, or assessing the level of risk, but only in the context of making appointments, entering the home, seeing what you need to see in the home, etc. ’ it gives Jim room to manoeuvre.
Try to agree a time with the primary carer then, as it will be difficult to communicate by telephone later. As in all cases, your decision will depend on the urgency and purpose of your visit. 2 presents the possible choices to be made. Person answering the door does not speak English No one there speaks English A friend speaks some English Primary carer does not speak English Try to see the children. Consider level of risk High level of risk Ring your manager for advice. If unable to speak to a manager, ring police specialist child protection team to agree action Medium-level concerns Ring your manager for advice.
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